Question/Issue:
When you try to migrate a Symantec AntiVirus 10.x server to a new build, the installation fails. You see the error message "Internal error while attempting to log in to the server [servername]. Error code 0x80010203."


Solution:
This problem happens when the Symantec AntiVirus service is not started on the target server or on the primary server.

To fix the problem, start the Symantec AntiVirus service on the target server and on the primary server. If the service is already started, restart the service.

This problem can also happen when the primary server runs an earlier version of Symantec AntiVirus. Migrate the primary server before you migrate secondary servers.
For migration directions, read the document for your program version:

• Migrating to Symantec Client Security 3.1
• Migrating to Symantec Client Security 3.1 Small Business Edition
• Migrating to Symantec AntiVirus 10.1 Corporate Edition
• Migrating to Symantec AntiVirus 10.1 Small Business Edition
• Migrating to Symantec Client Security 3.0
• Migrating to Symantec AntiVirus Corporate Edition 10.0

References:
Pour obtenir la version française de cet article, cliquez ici.
Klicken Sie bitte hier, um die deutsche Version dieses Artikels zu erhalten.
Per consultare la versione italiana di questo articolo, fare clic qui.
Haga clic aquí para acceder a la versión en español de este artículo.

Document ID: 2005122911511548
Last Modified: 09/19/2007
Date Created: 12/29/2005
Operating System(s): Windows 2000, Windows XP Professional Edition, Windows Server 2003 32-bit Edition
Product(s): Symantec AntiVirus Corporate Edition 10.0, Symantec Client Security 3.0, Symantec AntiVirus 10.1, Symantec Client Security 3.1
Release(s): SAV 10.0, Symantec Client Security 3.0, Symantec AntiVirus 10.1, Symantec Client Security 3.1