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Manually uninstalling Symantec System Center 10.1/10.0

Question/Issue:
This document describes how to manually uninstall Symantec System Center 10.1/10.0 from Windows 2003/XP/2000.


Solution:
Removing Symantec System Center manually takes the following three basic steps:



Stop Symantec System Center services
Stop the following services before removing items from the registry, Start menu, or hard drive.
Not all services will be present on all computers running Symantec System Center. If you do not see a service, skip to the next service in the list.

To stop the services
  1. On the Windows Taskbar, click Start > Run.
  2. In the Open box, type the following text:

    services.msc

  3. Click OK.
  4. For each of the services listed above, right-click the name of the service, and click Stop.
    Not all services will be present on all computers running Symantec System Center. If you do not see a service, skip to the next service in the list.


Remove Symantec System Center from the registry
Most of the items you must remove are entries in the Windows registry. If you do not see a specific key or value, go to the next key or value.

Note: You must have administrator permissions (read and write) to edit the registry.

WARNING: In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry keys that are specified.
For instructions, see How to back up the Windows registry.


To remove Symantec System Center from the registry
  1. On the Windows taskbar, click Start > Run.
  2. In the Open box, type the following text:

    regedit

  3. Click OK.
  4. In the Windows Registry Editor, in the left pane, go to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec

  5. Delete the following keys:
    • Symantec AntiVirus Enterprise Snap-in
    • Symantec AntiVirus Management Snap-In
    • Symantec System Center
  6. Go to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps
  7. In the right pane, delete the following values:
    • SSCADMIN
    • SSCADMINSSCNAVSNAPIN
    • SSCSCFSNAPIN
      WARNING: Follow the next step only if the condition described in the step is met. If you delete a registry value that is used by another Symantec product, that product must be removed and installed again.

  8. If Symantec System Center is the only Symantec product on your computer, delete the following value in the right pane:

    VP6UsageCount

  9. Go to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MMC\NodeTypes

  10. Delete the following keys:
    • {0A624A66-269C-11d3-80F4-00C04F68D969}
    • {11B529F0-7697-11d2-B34C-00104B22D5DF}
    • {4F9765D0-7907-11d2-B34C-00104B22D5DF}
    • {5DD3E8C0-7763-11d2-B34C-00104B22D5DF}
    • {5E07EBA4-B771-11d5-8152-00C04F68D969}
    • {7D604BFE-AC8F-11d1-9250-0060979C3468}
    • {CED9D6EE-B91A-11d5-8153-00C04F68D969}
    • {F01B4B50-775A-11d2-B34C-00104B22D5DF}
  11. Go to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MMC\SnapIns

  12. Delete the following keys:
    • {0FD7D204-F362-11D2-80EB-00C04F68D969}
    • {103363F4-69F9-11D2-B34C-00104B22D5DF}
    • {7b77f3ef-b300-4413-8a80-6827fe37b694}
    • {F7B888EE-D30C-11D2-91BE-0020AF24FE3C}
    • {B2F04430-034A-11D3-9B19-00104B279EC4}
  13. Go to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs

    WARNING: Follow the next step only if the condition described in the step is met. If you delete a registry value that is used by another Symantec product, that product must be removed and installed again.

  14. If Symantec System Center is the only Symantec product on your computer, delete the following values in the right pane:
    • <drive>:\Program Files\Common Files\Symantec Shared\SSC\ExchngUI.ocx
    • <drive>:\Program Files\Common Files\Symantec Shared\SSC\IMailUI.ocx
    • <drive>:\Program Files\Common Files\Symantec Shared\SSC\LDDateTm.ocx
    • <drive>:\Program Files\Common Files\Symantec Shared\SSC\LDVPCtls.ocx
    • <drive>:\Program Files\Common Files\Symantec Shared\SSC\LDVPDlgs.ocx
    • <drive>:\Program Files\Common Files\Symantec Shared\SSC\ldvpui.ocx
    • <drive>:\Program Files\Common Files\Symantec Shared\SSC\LotNtsUI.ocx
    • <drive>:\Program Files\Common Files\Symantec Shared\SSC\scandlgs.dll
    • <drive>:\Program Files\Common Files\Symantec Shared\SSC\ScsComms.dll
    • <drive>:\Program Files\Common Files\Symantec Shared\SSC\SLICWrap.dll
    • <drive>:\Program Files\Common Files\Symantec Shared\SSC\SymProtectUI.ocx
    • <drive>:\Program Files\Common Files\Symantec Shared\SSC\Transman.dll
    • <drive>:\Program Files\Common Files\Symantec Shared\SSC\webshell.dll
    • <drive>:\Program Files\Symantec\Symantec System Center\HELP\lic_snap.chm
    • <drive>:\Program Files\Symantec\Symantec System Center\LicSnap.dll
  15. Go to and delete the following keys:
    • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\NSCTOP
    • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\NSCTOP
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NSCTOP
  16. Go to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LANDesk\VirusProtect6\CurrentVersion\Console

  17. In the right pane, delete the following values:
    • AuditParamsFilePath
    • AuditTraceFilePath
  18. Go to and delete the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LANDesk\VirusProtect6\CurrentVersion\Snap-In\InternetMail

  19. In the left pane, click My Computer.
  20. On the Edit menu, click Find.
  21. In the Find what box, type 6B8B205A10657ED40B4EA22546D13D7C, and then click Find Next.
    Delete all keys and values that contain this string.
  22. In the left pane, click My Computer.
  23. On the Edit menu, click Find.
  24. Expand the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

    This key contains many <Package Code> keys.

  25. Click each <Package Code> key, and look in the right pane for references to Symantec System Center.
    If you see any references to Symantec System Center in the right pane, then delete the entire <Package Code> key.

  26. Delete the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Symantec System Center

  27. Restart the computer.

Symantec System Center is now disabled, even though traces of it remain in the registry. These traces have little impact on how your computer operates. It is not necessary to remove them.


Remove Symantec System Center from the Start menu and the hard drive
After Symantec System Center is disabled, all that remains is to remove leftover files and shortcuts to the program.

To remove Symantec System Center from the Start menu
  1. On the Windows taskbar, right-click Start, and then click Open All Users.
  2. Double-click Programs.
  3. Right-click Symantec System Center Console, and then click Delete.

To remove Symantec System Center from the hard drive
  1. On the Windows taskbar, click Start > Programs > Accessories > Windows Explorer.
  2. Go to the following folder:

    <drive>:\Program Files\Symantec

  3. Delete the Symantec System Center folder.

    WARNING: Follow the next step only if the condition described in the step is met. If you delete a file or folder that is used by another Symantec product, that product must be removed and installed again.

  4. If Symantec System Center is the only Symantec product on your computer, delete the Symantec folder.
  5. Go to the following folder:

    <drive>:\Documents and Settings\All Users\Application Data\Symantec

  6. Delete the Symantec System Center folder.
  7. Exit Windows Explorer.



 

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Document ID: 2005051610583348
Last Modified: 01/02/2007
Date Created: 05/16/2005
Operating System(s): Windows 2000, Windows XP Professional Edition, Windows XP Tablet PC, Windows Server 2003 32-bit Edition, Windows XP Media Center Edition 2005
Product(s): Symantec AntiVirus 10.1, Symantec AntiVirus Corporate Edition 10.0, Symantec Client Security 3.0, Symantec Client Security 3.1
Release(s): SAV 10.0 [All Releases], Symantec AntiVirus 10.1 [All Releases], Symantec Client Security 3.1 [All Releases], Symantec Client Security 3.x [All versions], Symantec AntiVirus 10.1, Symantec Client Security 3.1



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