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Question/Issue:
This document explains why the Windows® Security Center may display an alert icon (a white "X" on a red shield) in the Windows notification area and provides troubleshooting documents to help solve the problem.


Solution:
Read the documents in the section for your product that best describes your situation.

Symantec AntiVirus Corporate Edition

Symantec AntiVirus is not installed or the Windows Security Center does not recognize the version of Symantec AntiVirus that is installed

• How to determine whether Symantec Client Security 2.x or Symantec AntiVirus Corporate Edition 9.x requires a license.
• Installation and configuration articles for Symantec AntiVirus Corporate Edition 9.x and Symantec Client Security 2.x

Symantec AntiVirus is installed, but the virus definitions are out of date

• Updating virus definitions for Symantec AntiVirus Corporate Edition 10.x and Symantec Client Security 3.0.
• Updating virus definitions for Symantec AntiVirus Corporate Edition 8.x and 9.x
• How to update virus definitions for Norton AntiVirus Corporate Edition

Symantec AntiVirus is installed, but Auto-Protect or RealTime Protection is disabled

• "Symantec AntiVirus Corporate Edition File System RealTime Protection is Disabled" appears above the Systray at startup
• How to determine if virus definitions used by Symantec AntiVirus Corporate Edition are corrupted
• How to determine if virus definitions used by Norton AntiVirus Corporate Edition are corrupted
• How to manually repair or backdate virus definitions for Symantec AntiVirus Corporate Edition
• How to backdate the Norton AntiVirus Corporate Edition 7 virus definitions manually

The Symantec AntiVirus or Norton AntiVirus service is not started
To make sure that the Symantec AntiVirus or Norton AntiVirus services are started, in the Services window, if any of the following services are displayed, make sure that the service is started and set to a Startup type of Automatic:

• Symantec AntiVirus Client
• Norton AntiVirus Client
• Symantec AntiVirus Server
• Norton AntiVirus Server
• Symantec AntiVirus

Symantec AntiVirus is installed but RealTime protection is disabled and definitions are out of date "Symantec AntiVirus Corporate Edition File See "System RealTime Protection is Disabled" appears above the Systray at startup


Symantec Client Security or Symantec Client Firewall

Symantec Client Firewall is not installed, or the Windows Security Console does not recognize the version of Symantec Client Security that is installed

• How to determine which version of Symantec Client Firewall you installed
• Upgrading to Symantec Client Security 2.0

Symantec Client Firewall is not enabled

• How to enable or disable Symantec Client Firewall 5.0
• Symantec Client Firewall 5.x starts disabled and cannot be enabled

If none of the above works
In some cases, Symantec AntiVirus or Symantec Client Security may need to be uninstalled and reinstalled. If you cannot uninstall using Add/Remove Programs in the Control Panel, read the document Manual uninstallation documents for Symantec Client Security products to find manual removal directions for your Symantec product.

 

Document ID: 2004101013431048
Last Modified: 10/27/2005
Date Created: 10/10/2004
Operating System(s): Windows XP, Windows XP Home, Windows XP Professional Edition, Windows XP 64-Bit Edition 2003
Product(s): Norton AntiVirus Corporate Edition 7.0, Symantec AntiVirus Corporate Edition 10.0, Symantec AntiVirus Corporate Edition 8.0, Symantec AntiVirus Corporate Edition 9.0, Symantec Client Security 3.0, Symantec AntiVirus 10.1, Symantec Client Security 3.1
Release(s): NAVCE 7.61, SAV 10.0 [All Releases], SAV 8.1.1, SAV 9.0 [All Releases], Symantec Client Security 3.x [All versions], Symantec AntiVirus 10.1, Symantec Client Security 3.1

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