How to obtain an update or an upgrade for your Symantec corporate product

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How to obtain an update or an upgrade for your Symantec corporate product

Question/Issue:
A knowledge base document shows that a new build (update) is available for the current version of a Symantec product that you installed. The update may solve a problem that you have. You need to know how to obtain the update.

Solution:
Use the correct option for your situation when you have a known problem that is documented and fixed by an update. Note that any product updates that are not a full product install are posted as patches for all customers on the public Enterprise Web site.

Platinum customers
Product information and new build downloads are available on the Platinum Web site.

To download product information and new builds

Log on to the Platinum Web site.
Under Product Support, select your product and version from the drop-down menus, and then click Continue.
Under Product Updates, click the link for the product that you want to download.

North American Gold customers
If you have Upgrade Insurance, you may opt to receive CDs of new product versions when they become available.

Other builds (updates) are only available through Symantec Technical Support as a solution to a technical problem.

In North America, contact technical support at (800) 927 4017 (5 AM–5 PM, Monday–Friday, Pacific Standard Time). Have your customer ID and upgrade insurance information available. If you have any questions about the status of your Upgrade Insurance, contact Symantec Enterprise Customer Service.

Gold Customers in other regions
Refer to the technical support telephone number that you received when you purchased your product and your maintenance contract. For a list of technical support telephone numbers in other regions, go to the Symantec Worldwide Corporate Directory Web site.

Customers without Gold or Platinum support
To purchase a current version of a Symantec product, locate a Symantec Partner on the Symantec PartnerNet Locator Web site.

References:
This document is available in the folowing languages:
Brazilian-Portuguese: http://service1.symantec.com/SUPPORT/INTER/ent-securityintl.nsf/br_docid/20021223143246935
French: http://service1.symantec.com/SUPPORT/INTER/ent-securityintl.nsf/fr_docid/20030212154803935
German: http://service1.symantec.com/SUPPORT/INTER/ent-securityintl.nsf/de_docid/20030225091304935
Italian: http://service1.symantec.com/SUPPORT/INTER/ent-securityintl.nsf/it_docid/20030211041354935
Spanish: http://service1.symantec.com/SUPPORT/INTER/ent-securityintl.nsf/la_docid/20021231092239935

Available Translations:

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Document ID: 2002042207032648
Last Modified: 06/12/2009
Date Created: 04/22/2002
Operating System(s): NetWare 5, Windows 95, Windows 98, Windows NT 3.51, Windows NT 4.0, Windows 2000, Windows Me, Windows XP
Product(s): AntiVirus for Handhelds (Corporate Edition), Event Manager for Antivirus, Symantec AntiVirus 10.1, Symantec AntiVirus 10.2, Symantec AntiVirus Corporate Edition 10.0, Symantec AntiVirus Corporate Edition 8.0, Symantec AntiVirus Corporate Edition 9.0, Symantec AntiVirus for Handhelds - Corporate Edition, Symantec AntiVirus for Handhelds - Corporate Edition for wireless devices, Symantec AntiVirus for Linux, Symantec AntiVirus for Macintosh 10.0, Symantec Client Firewall 5.0, Symantec Client Firewall 7.1, Symantec Client Firewall 8.0, Symantec Client Firewall 8.7, Symantec Client Security 3.0, Symantec Client Security 3.1, Symantec Client Security for Nokia Communicator - Corporate Edition, Symantec Event Manager for Antivirus 2.0, Symantec Event Manager for AntiVirus
Release(s): AntiVirus for Handhelds (Corporate Edition) 3, AntiVirus for Handhelds (Corporate Edition) 3.2, AntiVirus for Handhelds (Corporate Edition) 3.3, AntiVirus for Handhelds (Corporate Edition) 3.5, Event Manager for Antivirus 2, SAV 10.0, SAV 10.0 [All Releases], SAV 8.0, SAV 8.0 [All Releases], SAV 8.01, SAV 9.0, SAV 9.0 [All Releases], SCF 5.0, SCF 5.x [All Releases], SCF 7.1, Symantec AntiVirus 10.1, Symantec AntiVirus 10.1 [All Releases], Symantec AntiVirus 10.2, Symantec AntiVirus 10.2 Client for Vista, Symantec AntiVirus 10.2 [All releases], Symantec AntiVirus for Handhelds - Corporate Edition 3.0, Symantec AntiVirus for Handhelds - Corporate Edition 3.3, Symantec AntiVirus for Handhelds - Corporate Edition 3.5, Symantec AntiVirus for Handhelds - Corporate Edition for wireless devices 3.2, Symantec AntiVirus for Handhelds - Corporate Edition with Event and Configuration Manager 3.0, Symantec AntiVirus for Handhelds [All Releases], Symantec AntiVirus for Linux 1.0, Symantec AntiVirus for Linux [All Releases], Symantec AntiVirus for Macintosh 10.0, Symantec Client Firewall 5.0 [All Releases], Symantec Client Firewall 8.6, Symantec Client Firewall 8.7, Symantec Client Firewall 8.7 [All Releases], Symantec Client Firewall 8.x [All versions], Symantec Client Security 3.0, Symantec Client Security 3.0 for Nokia Communicator - Corporate Edition, Symantec Client Security 3.1, Symantec Client Security 3.1 [All Releases], Symantec Client Security 3.x [All versions], Symantec Event Manager for Antivirus 2.0 [All Releases], Symantec Event Manager for Antivirus 2.1.2, Symantec Event Manager for AntiVirus 2.02