Question/Issue:
You run LiveUpdate on a primary server, but Symantec System Center still shows that clients use old virus definitions after they check in. When you open Symantec AntiVirus on a client computer, the user interface shows that the client has current virus definitions. If you update the virus definitions by using the Intelligent Updater instead of LiveUpdate, Symantec System Center displays the correct dates.
Solution:
This problem has more than one cause, so more than one solution is provided. To fix the problem, try each of the following solutions in the order that they appear.
Confirm the version of Symantec System Center
Make sure that you use the version of Symantec System Center that came with your version of Symantec AntiVirus. For details, read Determining the version of Symantec System Center.
Check the managed client configuration
Confirm that managed clients are configured to update their virus definitions automatically. For directions, read How to use the Virus Definitions Transport Method (VDTM) in Symantec AntiVirus Corporate Edition.
Confirm system date and time
Make sure that the system date and time are correct on the parent server and the affected clients. One unconfirmed report is that an incorrect system date that was off by 50 years caused this problem.
Troubleshoot communication problems
Confirm that the affected clients can communicate with their parent server. Confirm that the parents servers can communicate with the computer that runs Symantec System Center. For directions, read the document for your product version:
References:
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Document ID: 2000050913572648
Last Modified: 03/03/2008
Date Created: 05/09/2000
Product(s): Symantec AntiVirus 10.1, Symantec AntiVirus Corporate Edition 10.0, Symantec AntiVirus Corporate Edition 8.0, Symantec AntiVirus Corporate Edition 9.0, Symantec Client Security 3.0, Symantec Client Security 3.1
Release(s): SAV 10.0 [All Releases], SAV 8.0 [All Releases], SAV 9.0 [All Releases], Symantec AntiVirus 10.1 [All Releases], Symantec Client Security 3.1 [All Releases], Symantec Client Security 3.x [All versions]
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