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print this documentDocument ID:2007950671911298
Last Modified:01/26/2010

LiveUpdate error LU1814

Situation:LiveUpdate does not complete and produces error LU1814.

Solution:Uninstall and reinstall LiveUpdate
  1. Click Start> Settings> Control Panel.
  2. For Windows XP/2000/Me/98, double click Add/Remove Programs.(For Windows Vista, double click Uninstall a program.)
  3. Click LiveUpdate and click Change/Remove.
  4. Follow the on-screen instructions to uninstall LiveUpdate.
  5. Double-click Administrative Tools.
  6. Double-click Services.
  7. Right-click Symantec AntiVirus
  8. Click Stop.
  9. In Windows Explorer, delete the following folders if they are present:
    C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate
    C:\Program Files\Symantec\LiveUpdate
  10. Download and run the LiveUpdate installer, Lusetup.exe URL:
  11. Start the Symantec AntiVirus Service.

References:When LIVEUPDATE is run, it returns the error: "LiveUpdate could not retrieve the update list."

Exact Error Message

print this documentDocument ID:2007950671911298
Last Modified:01/26/2010

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Product(s): LiveUpdate 2.7, LiveUpdate 3.0, LiveUpdate 3.1, Symantec AntiVirus 10.1, Symantec AntiVirus 10.2, Symantec AntiVirus Corporate Edition 10.0, Symantec AntiVirus for Linux
Operating Systems(s):
Date Created: 04/12/2007

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