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print this documentDocument ID:2007121710290448
Last Modified:07/27/2010

"Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager

Situation:LiveUpdate fails when run by the Symantec Endpoint Protection Manager with the following error in the LiveUpdate status: LiveUpdate encountered one or more errors. Return code = 4

Solution:This error can be caused for different reasons including, but not limited to, the following:
  1. Internet access is being blocked by a proxy server <Please see the Technical Information section of this document for steps to configure Liveupdate for use with a proxy>
  2. Symantec Endpoint Protection Manager is trying to contact via an internal LiveUpdate server and the URL supplied to LiveUpdate is not correct.
  3. Enhanced Security is enabled in Internet Explorer <Please see the Technical Information section of this document for steps to disable IE Enhanced Security>
  4. A firewall that requires authentication to get to the internet is used.
  5. Re-register Liveupdate <Please see the Technical Information section of this document for steps to Re-register Liveupdate>

  • Technical Information:"How to setup the Symantec Endpoint Protection Manager to use specific proxy settings for LiveUpdate" at URL:
    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007082113383448

    How to disable IE Enhanced Security for 2000/2003:
    1. Launch the Windows Control Panel.
    2. Open Add or Remove programs and click the Add/Remove Windows Components button.
    3. Disable the Internet Explorer Enhanced Security Configuration option, and then click Next.
    4. Upon completion of the Windows Components Wizard, click Finish. You may need to restart the computer for the changes to take effect.

    How to disable IE Enhanced Security for 2008:
    1. Launch Server Manager (Start --> Administrative Tools --> Server Manager)
    2. In the section titled "Security Information" select the option to Configure IE ESC
    3. Select Off for both Administrators and Users

    To re-register the manager without reinstalling the software, follow the steps below:
    1. Open a command prompt browse to:
      C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin
    2. Type lucatalog -update and press Enter.
    3. Run LiveUpdate to verify that there are no errors.
  • References:More detailed information about why LiveUpdate failed can be found in the following log file:
    <Drive>:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Log.LiveUpdate


    This document is available in the following languages:

    print this documentDocument ID:2007121710290448
    Last Modified:07/27/2010


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    Product(s): Endpoint Protection 11
    Operating Systems(s):
    Date Created: 12/17/2007
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