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print this documentDocument ID:2008110803510948
Last Modified:06/04/2010

Error: "Unable to communicate with the reporting component" when opening Symantec Endpoint Protection Manager (Embedded Database)

Situation:The Symantec Endpoint Protection Manager (SEPM) is installed with the Embedded Database. You are able to log-in; however, the error "Unable to communicate with the reporting component" occurs on login.

Solution:To solve this problem enter the Symantec Endpoint Protection Manager login credentials for the Symantec Endpoint Security Database in the Data Sources (ODBC) configuration panel.

To enter the login credentials:
  1. In the Windows Control Panel, open Data Sources (ODBC).
  2. On the System DSN tab click Symantec Endpoint Security DSN.
  3. Click Configure.
  4. On the Login tab, enter the User ID DBA and the Symantec Endpoint Protection database password configured during installation (this is the same as the Endpoint Protection Manager login password by default).
    Note: If the “Encrypt password” box on the Login tab is not checked, your password will be stored as plain text in the Windows registry.
  5. On the Database tab enter ComputerName that runs Symantec Endpoint Protection Manager into the "Server name:" field.
  6. Under Database Name, enter the following: sem5
  7. On the Network tab ensure TCP/IP is checked.
  8. Enter the IP address of the computer that runs Symantec Endpoint Protection Manager into the TCP/IP field in the following format:
    HOST=10.10.10.10
  9. On the ODBC tab, click Test.
  10. If the test is successful Click OK to save the changes. If the test is not successful please refer to the document "Symantec Endpoint Protection Manager 11.x communication troubleshooting" or contact Symantec technical support for assistance.

NOTE: If running RU5 step 5 should be SPC_ComputerName


References:Symantec Endpoint Protection Manager 11.x communication troubleshooting

print this documentDocument ID:2008110803510948
Last Modified:06/04/2010


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Product(s): Endpoint Protection 11
Operating Systems(s): Windows Server 2003 Web/Standard/Enterprise/Datacenter Edition
Date Created: 11/07/2008

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