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Question/Issue:
You are installing Symantec AntiVirus Corporate Edition on a computer on which a retail version of Norton AntiVirus was previously installed. The Symantec AntiVirus installation fails with messages that indicate that a retail or consumer version is still installed. Also, you cannot successfully remove a retail program using Add/Remove Programs.


Solution:
In most cases, Add/Remove Programs removes any previously installed consumer program. Because Symantec programs often share components, it is necessary to remove Symantec AntiVirus Corporate Edition before removing the consumer program. To do this, start with the section "Part 1: Removing enterprise programs," and follow the instructions from there.

Part 1: Removing enterprise programs
In this section, follow the steps that apply to the program that you installed.

To manually remove Symantec AntiVirus Corporate Edition 10.x or Symantec Client Security 3.x
If you cannot remove Symantec AntiVirus Corporate Edition or Symantec Client Security using Add/Remove programs, then do one of the following:

• If you installed a Symantec AntiVirus server, read Manually uninstalling the Symantec AntiVirus 10.x server.
• If you installed a Symantec AntiVirus client, read Manually uninstalling the Symantec AntiVirus 10.x client.
• If you installed a Symantec Client Security server, read, Manually uninstalling the Symantec Client Security 3.x server.
• If you installed a Symantec Client Security client, read Manually uninstalling the Symantec Client Security 3.0 client.

After you remove Symantec AntiVirus Corporate Edition 10.x or Symantec Client Security 3.x, then go on to "Part 2: Removing consumer programs."

To manually remove Symantec AntiVirus Corporate Edition 9.x
If you cannot remove Symantec AntiVirus Corporate Edition using Add/Remove programs, then do one of the following:

• If you installed a Symantec AntiVirus client on Windows NT/2000/XP/2003, then read Manually uninstalling Symantec AntiVirus Corporate Edition 9.x client from Windows NT/2000/XP/2003.
• If you installed a Symantec AntiVirus client on Windows 98/Me, then read Manually uninstalling Symantec AntiVirus Corporate Edition 9.x from Windows 98/Me.
• If you installed a Symantec AntiVirus server, then read Manually uninstalling Symantec AntiVirus Corporate Edition 9.0 server from Windows NT/2000/XP/2003.

After you remove Symantec AntiVirus Corporate Edition 9.x, then go on to "Part 2: Removing consumer programs."

To manually remove Symantec AntiVirus Corporate Edition 8.x
If you cannot remove Symantec AntiVirus Corporate Edition using Add/Remove programs, then do one of the following:

• If you installed a Symantec AntiVirus client installation on Windows NT/2000/XP, then read How to manually uninstall Symantec AntiVirus Corporate Edition 8.x Client on Windows NT/2000/XP.
• If you installed a Symantec AntiVirus client installation on Windows 98/Me, then read How to manually uninstall the Symantec AntiVirus Corporate Edition 8.x for Windows 98/Me client.
• If you installed a Symantec AntiVirus server installation on Windows NT/2000/XP, then read How to manually uninstall the Symantec AntiVirus Server from Windows NT/2000/XP.

After you remove Symantec AntiVirus Corporate Edition 8.x, then go on to "Part 2: Removing consumer programs."

Part 2: Removing consumer programs
Follow the steps in this section which apply to the programs that you have currently installed, or have had previously installed.

To remove leftover files from Norton AntiVirus
Read the document that applies to your version of Windows and Norton AntiVirus:

• For Norton AntiVirus 2005/2004, read Removing your Norton program using SymNRT.
• For Norton AntiVirus 2003 and earlier, read Removing Norton AntiVirus 2003 or earlier by using the Rnav2003.exe removal utility when Add/Remove programs fails.

To remove leftover files from Norton Internet Security or Norton Personal Firewall
Read the document that applies to your version of Windows and Norton Internet Security or Norton Personal Firewall:

• For Norton Internet Security and Norton Personal Firewall 2005/2004, read Removing your Norton program using SymNRT.
• For Norton Internet Security 2003 or Norton Personal Firewall 2003 and earlier, read Uninstalling Norton Internet Security or Personal Firewall 2003 or earlier using the RnisUPG.exe removal utility.

To remove leftover files from Norton System Works
Read the document that applies to your version of Windows and Norton SystemWorks:

• For Norton SystemWorks 2005/2004, read Removing your Norton program using SymNRT.
• Removing Norton SystemWorks 2003 from Windows 2000/XP after Add/Remove Programs does not work
• Removing Norton SystemWorks 2003 from Windows 98/Me after Add/Remove Programs does not work

 

Document ID: 2003011311011048
Last Modified: 03/01/2006
Date Created: 01/13/2003
Operating System(s): Windows 2000, Windows XP Home, Windows XP Professional Edition, Windows XP Tablet PC, Windows Server 2003 32-bit Edition, Windows XP Media Center Edition 2005, Windows 98, Windows Me, Windows NT 4.0 SP6a
Product(s): Symantec AntiVirus Corporate Edition 10.0, Symantec AntiVirus Corporate Edition 8.0, Symantec AntiVirus Corporate Edition 9.0, Symantec Client Security 3.0, Symantec AntiVirus 10.1, Symantec Client Security 3.1
Release(s): SAV 10.0 [All Releases], SAV 8.0 [All Releases], SAV 9.0 [All Releases], Symantec Client Security 3.x [All versions], Symantec AntiVirus 10.1, Symantec Client Security 3.1

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