Question/Issue:
You install Symantec AntiVirus Corporate Edition 10.x or Symantec Client Security 3.x. You notice that the Symantec AntiVirus service stops or the system becomes unresponsive. In the Windows Event Viewer - System log, you see the following entry: Event ID: 2019 Description: The server was unable to allocate from the system paged pool because the pool was empty.

Symptoms:
Error: "The server was unable to allocate from the system paged pool because the pool was empty" on Windows 2003 Server You install Symantec AntiVirus Corporate Edition 10.0 or Symantec Client Security 3.0. You notice that the Symantec AntiVirus service is stopped. In the Windows Event Viewer - System log, you see the following entry: Event ID: 2019 Description: The server was unable to allocate from the system paged pool because the pool was empty.

Solution:
This problem is fixed in Symantec AntiVirus 10.0.2 and Symantec Client Security 3.0.2. For information about how to obtain the latest build of Symantec AntiVirus or Symantec Client Security, read Obtaining an upgrade or update for Symantec AntiVirus Corporate Edition or Symantec Client Security.

Document ID: 2005082910334448
Last Modified: 11/19/2007
Date Created: 08/29/2005
Operating System(s): Windows Server 2003 32-bit Edition
Product(s): Symantec AntiVirus Corporate Edition 10.0, Symantec Client Security 3.0
Release(s): SAV 10.0, SAV 10.0 [All Releases], Symantec Client Security 3.0, Symantec Client Security 3.x [All versions]