Question/Issue:
ICQ 6.X clients cannot login when using IM Manager 8.4.5 or higher. The following message is shown by the ICQ client:

Oops, something went wrong. Please try again.

Symptoms:
Conditions:

• The IM Manager MMC Snap-in has the IM Manager's secondary IP address configured as the ICQ IP.

1. From the IM Manager MMC Snap-in,
2. Select the Relay Service Configuration tab.
3. The checkbox Enable Multiple IP Addresses is checked and the value of Listening IP is different than the value of ICQ IP.

• IP address resolution for login.icq.com from the IM client desktop resolves to value of IM Manager secondary IP.

Perform the following command from a command prompt of the ICQ client:

ping login.icq.com

The value returned for the IP address is the value of the IM Manager secondary IP.

Cause:
ICQ 6.X IM clients must log into IM Manager using the primary IP address.

Solution:
1. Change the internal DNS settings so that login.icq.com resolves to the IM Manager primary IP address.

NOTE: See the IM Manager Implementation Guide for details on setting up internal DNS redirection.

Technical Information:
Starting with ICQ 6.0, the ICQ IM client has a new IM protocol. This protocol must use IM Manager on the primary IP address.

ICQ has depracated all ICQ IM clients below ICQ 6.0.



References:
List of public Instant Messaging servers for IM Manager DNS redirection
How to Redirect AOL, MSN, Yahoo, ICQ, Googletalk IM Clients to IM Manager Using a Windows Hosts File

Document ID: 2008071715200054
Last Modified: 07/18/2008
Date Created: 07/17/2008
Product(s): IM Manager
Release(s): IM Manager 8.4