Question/Issue:
When you attempt to remove items from the Quarantine or Log database of a Symantec Domino product for Lotus Domino, Symantec AntiVirus Corporate Edition quarantines it. You see a pop-up message from Symantec AntiVirus Corporate Edition for each item removed from Quarantine. The Symantec Corporate product has the Lotus Notes plug-in enabled.

Symptoms:
Email deleted from Savquar.nsf or Savlog.nsf by is quarantined by a Symantec AntiVirus Corporate Edition client When you attempt to remove items from the Quarantine or Log database of a Symantec Domino product for Lotus Domino, Symantec AntiVirus Corporate Edition quarantines it. You see a pop-up message from Symantec AntiVirus Corporate Edition for each item removed from Quarantine. The Symantec Corporate product has the Lotus Notes plug-in enabled.

Solution:
To fix this problem, disable the Lotus Notes client plug-in on any computer administering the Symantec product for Domino.
The following Symantec Knowledge Base documents may be helpful:

How to manually uninstall the Lotus Notes email plug-in from Symantec AntiVirus Corporate Edition 8.0
How to create and manage Client Groups in Symantec System Center 5.0

The client plug-In has hooks into the Domino Server and sees the deleted items; it therefore pulls the files to the Notes administrator computer and quarantines them locally.

Technical Information:
The client plug-In has hooks into the Domino Server and sees the deleted items; it therefore pulls the files to the Notes administrator computer and quarantines them locally.



References:
The following Symantec Knowledge Base documents may be helpful:

How to manually uninstall the Lotus Notes email plug-in from Symantec AntiVirus Corporate Edition 8.0
How to create and manage Client Groups in Symantec System Center 5.0

Document ID: 2003102909222854
Last Modified: 10/03/2007
Date Created: 10/29/2003
Operating System(s): Windows NT 4.0, Windows 2000
Product(s): Symantec Mail Security 4.0 for Domino, Symantec Mail Security 4.0 for Microsoft Exchange, Symantec Mail Security 4.1 for Domino
Release(s): SMS 4.0, SMS 4.0 [All Releases], SMS 4.0.1, SMS 4.1, SMS 4.1 [All Releases], SMSME 4.0, SMSME 4.0 [All Releases], SMSME 4.0.1