|
 | Document ID:2004062111203154
Last Modified:04/17/2009 |
Interpreting error codes appearing in system logs relating to files scanned by Symantec AntiVirus Scan Engine
| Situation: | You wish to know what the Internal Error codes mean in the System Logs for Symantec AntiVirus Scan Engine
|
| Solution: | This code list is put together by Symantec Technical Support and periodically updates. The list is not a reliable resource to guide internal processes. The list is to be used as debugging codes for the Symantec AntiVirus Scan Engine product. If an important file is consistently generating an error code, it should be submitted to Symantec Support for verification.
This information is provided as is, no further interpretation of these codes is offered or available. If there is a need to have a specific error diagnosed, please provide a sample of the file and the accompanying error to Symantec Technical Support. You must contact Symantec Technical Support in order to submit a sample. Symantec Technical support cannot provide a more robust version of this document.
Known error codes returned by Symantec Antivirus Scan Engine:
0 No Error
6 File Not Found
10 Concatenated CAB file
11 Scan Failure
17 Broken or invalid archive.
20 CAB file DLL not found
21 LZ DLL not found
24 Temp file access failed
30 Open container failed
31 Failed to access container
32 Failed to update container
33 Could not close container
34 RAR ARJ update container update problem
36 File is too large
40 Error extracting file from container
41 Could not access file extracted from container
42 Could not decrypt extracted file
43 Code returned when Decomposer processes a file that is only part of the complete archive. Such as when RAR splits a large archive into smaller pieces.
50 Insufficient disk space
51 Insufficient memory
52 Error replacing infected file with repaired data
53 Could not Quarantine
59 Blocking due to mail policy
60 Extraction level exceeded
61 Extraction time exceeded
62 Extraction size exceeded
63 Invalid file type for engine
64 Engine file is missing
65 Invalid file type
66 MIME date field not compliant
67 Deletion invalid
68 Size of extracted file unknown
69 Invalid temp directory
70 Could not create temporary file
71 Temporary file could not be opened
72 Could not read temporary file
73 Could not write temporary file
74 Could not close temporary file
75 Could not delete temporary file
76 Disk not ready
77 File has invalid parameters
78 Change not allowed
79 Unable to replace
80 Error incorrect usage of decomposer engine
81 Error decomposer engine exception
82 Generic error returned
83 Default error returned
84 Container is malformed
90 MIME interface not present
91 No token file present
92 Could not open token file
93 Could not read token file
94 Could not find token file
95 Unable to close token file
99 Operation cancelled by user
100 Default error. Returned when no other code applies
110 Unable to get engine interface
111 Warning message, could not find file specified
112 Unable to open a temporary file
113 Unable to read a temporary file
114 Unsupported call to decomposer engine
115 Decomposer returns this error when a CAB file is less than 10 bytes in size
116 Error deleting top-level local file
|
| Document ID:2004062111203154
Last Modified:04/17/2009 |
|
