|
 | Document ID:2008101316221954
Last Modified:06/09/2009 |
Alert Notification "LiveUpdate was unable to complete successfully" is generated by Symantec Information Foundation Mail Security for Microsoft Exchange
| Situation: | Symantec Information Foundation Mail Security for Microsoft Exchange (SIFMSMSE) generates an Alert Notification "LiveUpdate was unable to complete successfully," but the virus definitions are updated. |
| Solution: | If Liveupdate is enabled for both Symantec Endpoint Protection (SEP) or Symantec AntiVirus (SAV) and SIFMSMSE
- Enable LiveUpdate only for Symantec Endpoint Protection (SEP) or Symantec AntiVirus (SAV)
- Disable LiveUpdate in SIFMSMSE.
- Open the SIFMS MSE Console
- Go to Admin
- Go to Liveupdate/Rapid Release Schedule
- Uncheck "Enable automatic virus definitions updates"
- For more details, please follow the document Configuring LiveUpdate for multiple Symantec products installed on the same computer.
- If disabling Liveupdate in SIFMS MSE (and at the same time enabling Liveupdate in SEP/SAV) does not resolve the error, proceed with the next section.
Rename the Downloads folder
- Log on to the Exchange server on which SIFMSMSE is installed.
- Open Windows Explorer.
- Go to the folder Liveupdate in C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate (default path).
- The folder Liveupdate contains a subfolder called Downloads. Rename the folder to _Downloads.
- A next scheduled Liveupdate (in SEP) should no longer generate error messages in Log.Liveupdate or Alert Notifications from SIFMSMSE.
Re-register SMSMSE with LiveUpdate
- Review the Log.LiveUpdate file and search for "SMSMSE". If it is the same issue, this product should not show up during the period that you are experiencing the errors.
- Ensure that the error you receive is the same.
- Stop the Symantec Mail Security for Exchange service
- Register the DLL (assuming SMSMSE version 6.0.x):
Open a command prompt (Start>Run> cmd)
- in a 32bit environment: regsvr32.exe "C:\Program Files\Symantec\SMSMSE\6.0\Server\SAVFMSELU.dll"
- in a 64bit environment: regsvr32.exe "C:\Program Files (x86)\Symantec\SMSMSE\6.0\Server\SAVFMSELU.dll"
- Start the Symantec Mail Security for Exchange service
- Run LiveUpdate from SMSMSE console.
|
| Technical Information: | Log.Liveupdate file shows entries similar to:
......................
10/13/2008, 4:46:52 GMT -> LiveUpdate is about to launch a new callback proxy process for product SMSMSE Virus Definitions with moniker {F92F8A7B-F111-4db7-B145-6C41E7D6AE94}.
10/13/2008, 4:46:52 GMT -> The callback proxy for moniker {F92F8A7B-F111-4db7-B145-6C41E7D6AE94} was successfully registered with LiveUpdate.
10/13/2008, 4:46:52 GMT -> LiveUpdate successfully launched a new callback proxy process for product SMSMSE Virus Definitions.
10/13/2008, 4:46:52 GMT -> LiveUpdate is about to execute a PreSession callback for product SMSMSE Virus Definitions.
10/13/2008, 4:46:52 GMT -> The callback failed with a return code of 0x80004005
10/13/2008, 4:46:52 GMT -> The PreSession callback for product SMSMSE Virus Definitions completed with a result of 0x80004005
10/13/2008, 4:46:52 GMT -> LiveUpdate aborted product SMSMSE Virus Definitions for the following reason (error code 1845), This product was not updated due to a processing error.
10/13/2008, 4:46:52 GMT -> Successfully released callback {0D7E9ED3-A063-4BB1-B3E6-E826F5D68306}
10/13/2008, 4:46:52 GMT -> LiveUpdate has called the last callback for product SMSMSE Virus Definitions, so LiveUpdate is informing the callback proxy that it can exit.
................
|
| References: | For specific errors, search the knowledge base on the Symantec Enterprise Support Web site.
The Log.Liveupdate log file can be found in C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate (default path). |
| Document ID:2008101316221954
Last Modified:06/09/2009 |
|
