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print this documentDocument ID:2008101316221954
Last Modified:04/27/2010

Alert Notification "LiveUpdate was unable to complete successfully" is Generated by Symantec Information Foundation Mail Security for Microsoft Exchange (SMSMSE) When LiveUpdate Has Error Code 1845

Situation:Symantec Information Foundation Mail Security for Microsoft Exchange (SIFMSMSE) generates an Alert Notification "LiveUpdate was unable to complete successfully," but the virus definitions are updated.

Solution:If Liveupdate is enabled for both Symantec Endpoint Protection (SEP) or Symantec AntiVirus (SAV) and SIFMSMSE
  1. Enable LiveUpdate only for Symantec Endpoint Protection (SEP) or Symantec AntiVirus (SAV)
  2. Disable LiveUpdate in SIFMSMSE.
      1. Open the SIFMS MSE Console
      2. Go to Admin
      3. Go to Liveupdate/Rapid Release Schedule
      4. Uncheck "Enable automatic virus definitions updates"
  3. For more details, please follow the document Configuring LiveUpdate for multiple Symantec products installed on the same computer.
  4. If disabling Liveupdate in SIFMS MSE (and at the same time enabling Liveupdate in SEP/SAV) does not resolve the error, proceed with the next section.

Rename the Downloads folder
  1. Log on to the Exchange server on which SIFMSMSE is installed.
  2. Open Windows Explorer.
  3. Go to the folder Liveupdate in C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate (default path).
  4. The folder Liveupdate contains a subfolder called Downloads. Rename the folder to _Downloads.
  5. A next scheduled Liveupdate (in SEP) should no longer generate error messages in Log.Liveupdate or Alert Notifications from SIFMSMSE.

Re-register SMSMSE with LiveUpdate
  1. Review the Log.LiveUpdate file and search for "SMSMSE". If it is the same issue, this product should not show up during the period that you are experiencing the errors.
  2. Ensure that the error you receive is the same.
  3. Stop the Symantec Mail Security for Exchange service
  4. Register the DLL (assuming SMSMSE version 6.0.x):
    Open a command prompt (Start>Run> cmd)
    - in a 32bit environment: regsvr32.exe "C:\Program Files\Symantec\SMSMSE\6.0\Server\SAVFMSELU.dll"
    - in a 64bit environment: regsvr32.exe "C:\Program Files (x86)\Symantec\SMSMSE\6.0\Server\SAVFMSELU.dll"
  5. Start the Symantec Mail Security for Exchange service
  6. Run LiveUpdate from SMSMSE console.




Technical Information:Log.Liveupdate file shows entries similar to:
......................
10/13/2008, 4:46:52 GMT -> LiveUpdate is about to launch a new callback proxy process for product SMSMSE Virus Definitions with moniker {F92F8A7B-F111-4db7-B145-6C41E7D6AE94}.
10/13/2008, 4:46:52 GMT -> The callback proxy for moniker {F92F8A7B-F111-4db7-B145-6C41E7D6AE94} was successfully registered with LiveUpdate.
10/13/2008, 4:46:52 GMT -> LiveUpdate successfully launched a new callback proxy process for product SMSMSE Virus Definitions.
10/13/2008, 4:46:52 GMT -> LiveUpdate is about to execute a PreSession callback for product SMSMSE Virus Definitions.
10/13/2008, 4:46:52 GMT -> The callback failed with a return code of 0x80004005
10/13/2008, 4:46:52 GMT -> The PreSession callback for product SMSMSE Virus Definitions completed with a result of 0x80004005
10/13/2008, 4:46:52 GMT -> LiveUpdate aborted product SMSMSE Virus Definitions for the following reason (error code 1845), This product was not updated due to a processing error.
10/13/2008, 4:46:52 GMT -> Successfully released callback {0D7E9ED3-A063-4BB1-B3E6-E826F5D68306}
10/13/2008, 4:46:52 GMT -> LiveUpdate has called the last callback for product SMSMSE Virus Definitions, so LiveUpdate is informing the callback proxy that it can exit.
................


References:LiveUpdate fails on Exchange 2007 Server: "Error LU1845: This product was not updated due to a processing error"

print this documentDocument ID:2008101316221954
Last Modified:04/27/2010


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Product(s): Symantec Mail Security 5.x for Microsoft Exchange, Symantec Mail Security 6.0 for Microsoft Exchange
Operating Systems(s): Windows 2000 Server/Advanced Server/Data Center SP4, Windows Server 2003 Standard/Enterprise/Data Center (no SP required), Exchange 2000 Server SP3/Enterprise Server, Exchange Server 2003/Enterprise Server
Date Created: 10/13/2008

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