spacer
Service and Support - Platinum Support
tab end platinum support tab divider gold support divider my symantec divider log out navbar end
navbar end home news and alert archives platinum security center platinum knowledge base navbar end
spacer
Platinum Knowledge Base
choose a product

spacer
spacer

Rate This Document
1x3 spacer
1x1 spacer

print this documentDocument ID:2006092509480263
Last Modified:12/04/2006

"No data is available for the report type and time range specified" shows when running a report for Symantec software or Symantec appliances with software 5.0.0-14 or newer

Situation:When running reports in Symantec software or Symantec appliances with software 5.0.0-14 or newer, an error message shows. The text reads: "No data is available for the report type and time range specified"

Solution:Symantec software or Symantec appliances with software 5.0.0-14 or newer does not track report data as a default. Enable tracking using the following steps. By default, the software does not track any report data.

To enable tracking of report data
  1. In the Control Center, click Settings > Reports.
  2. Under Report Data, select the report data you want to track.
  3. Click Save.
    The Symantec software or Symantec appliances will begin to store the specified report data.

The no data message continues to show until you select a time range after enabling data tracking. The no data message occurs for any data that is expunged from the MySQL database.

print this documentDocument ID:2006092509480263
Last Modified:12/04/2006


rate this document
Does this document answer your question?
Yes
No
Maybe, need to test
None of the above
Is this document well written and easy to use?
Submit specific suggestions to improve the quality of this document.


Product(s): Symantec Mail Security 5 for SMTP, Symantec Mail Security 8200 Series, Symantec Mail Security 8300 Series
Operating Systems(s): Red Hat AS 3.0 Update 5, Red Hat ES 3.0 Update 5, Solaris 9, Solaris 10, Windows 2000 Server SP4, Windows Server 2003 SP1, Windows Server 2003 (Japanese) SP1
Date Created: 09/25/2006

  © 1995-2014 Symantec Corporation. All rights reserved. feedback | legal notices | privacy policy