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I renewed my Norton 2005 product subscription, and it still shows expired

You bought a subscription renewal, and when you open your Norton 2005 program, the Subscription Service Renewal Date is incorrect or says "Expired."

Your Norton product subscription may show as expired if your Norton product did not synchronize with the Symantec servers. You can force your Norton product to synchronize, and then your subscription renewal date will be updated.

 

STEP 1
   Print this page

We suggest that you print this page before you start. PRINT

STEP 2
   Force your Norton 2005 product to synchronize with Symantec servers

 
1
Start your Norton 2005 product.
2
In the upper-right corner of the product window, click Help & Support > Renewal Center.

NOTE Note

You will see the Renewal Center option only if the subscription status is expired.

3
In the Subscription Status window, select Synchronize with the server.
4
Click OK.
5
Exit your Norton product.
6
Start your Norton product.
7
Verify that the renewal date is correct.

What if this didn't work?

 

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Document ID: 2006032012284146
Last Modified: 04/23/2008
Date Created: 03/20/2006