Common Customer Service issues

• How to download a program again from the Symantec Store
• Error: "Error occurred communicating with server . . . " when downloading a program from the Symantec Store
• Error: "You have exceeded the number of allowable installations for this product key . . . " when activating a Norton product
• Options for renewing a subscription
• You are unexpectedly asked to enter a subscription key
• Error: "The number you entered is not a valid confirmation number..." or "Invalid subscription number."
• After making changes to your Norton 2006 program or your computer, your subscription period is reduced
• Your subscription ended too soon, and you need to know how to correct your expiration date
• I renewed my Norton product subscription and it still shows expired
• Should I renew or upgrade?
• Activation window stops responding after being prompted to connect to the Internet
• Returning a product (consumer only)

If you did not find the answer to your customer service question here, contact Symantec Customer Service.

Issues handled by Technical Support

• Viruses and other threats
• Problems running LiveUpdate
• Error messages

To view common technical support issues for your product, go to the Technical Issues support page and select your product.

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