Locating your product key or activation key

Symantec.com > Home & Home Office > Support > Knowledge Base

Locating your product key or activation key

STEP 1
Print this page

We suggest that you print this page before you start.

Expand each section by clicking the "+" before you print the page. PRINT

STEP 2
Select your situation

I have not installed my product

The location of your product key or activation key depends on how you obtained the program:

I bought a Symantec product CD online or in a local store

The product key is on the back of the CD envelope.

Find_Product_Key

I downloaded a product from the Symantec Store

The activation key/product key is in your confirmation email message. You can also see it if you log
on and view your order details.

Confirmation Email - Product key

I downloaded and bought trialware from the Symantec Store

The activation key/product key is in your confirmation email message. You can also see
it if you log on and view your order details.

My Symantec program came installed by the computer manufacturer

The computer maker provided a CD so that you can reinstall the program. The product
key is located on the back of that CD envelope. If your CD envelope does not have a
product key, contact your computer vendor.

I have installed my product

I have Norton 2008/2007/2006 product

If you use America Online, temporarily disable the parental controls before you recover your product key.

1
Go to Norton Account page. GO THERE NOW

2
Type your email address and your password, then click Sign In.

3
In the Registered Products box, click your Norton product to select it.

4
Product key for that prouduct will be displayed as in the below illustration:
Norton Account- Product key

I have Norton 2005 product

1
Start your Norton product.

2
In the upper-right corner of the window, click Help & Support.
The following picture shows the Help & Support menu in Norton Internet Security Professional:
NIS_Help&Support

3
Click About Norton product name, where product name is the name of your Norton product.

4
In the About program name dialog box, click the tab for your product name.
The following example shows the tab for Norton Internet Security:
NIS_product_key1

5
The product key is located in the Product Key field.
The following example shows where to find the product key for Norton Internet Security:
NIS_product_key2

Available Translations:

RATE THIS SOLUTION: Was this solution helpful to you?
Yes
No; If any information was unclear, or the information you were seeking was not provided, please let us know. Your feedback will help us improve this service.
NOTE: Comments entered here will NOT recieve a personal email response.

Document ID: 2004110213390146
Last Modified: 11/28/2007
Date Created: 11/02/2004