What is Norton Auto Renewal or On-going Protection?

Norton Auto Renewal is a product feature that keeps your computer protected from the latest Internet risks by automatically renewing your subscription at the regular subscription price (plus applicable tax), so you don't have to.

Key Benefits:

• Get uninterrupted protection against viruses, hackers, and the latest online threats
• Save time and effort
• Receive continuous protection, year after year
• Get the newest product features for eligible products as they become available

• Opt-out at any time

Who is eligible for Norton Auto Renewal or On-going Protection?

Currently, Norton Auto Renewal is available in the United States, Canada, Europe, Middle-East, Africa, Latin America, and Asia Pacific.

What is the payment method accepted?

Currently only credit cards will be accepted.

How is Norton Auto Renewal or On-going Protection activated?

For download versions of the included products listed above, Norton Auto Renewal is activated when you purchase the product. For package versions of the included products listed above, Norton Auto Renewal is activated when you provide your credit card and billing address information during registration.

How do I manage my Norton Auto Renewal or On-going Protection?

You can manage your Auto Renewal status at http://www.mynortonaccount.com. If you do not see your Norton product listed in this site, you can opt-out of the auto-renewal program at http://www.symantec.com/cancel.

Your Norton Account allows you to do the following:

• Securely manage all your Norton products and services anytime and anywhere
• View your product details
• Retrieve your Norton Product Key(s)
• Perform other activities including changing your Norton Automatic Renewal Service status

• Update your billing details

How do I know if I have Norton Auto Renewal or On-going Protection enabled?

All downloaded versions of the included products listed above initially start with Norton Auto Renewal enabled. Packaged versions are enabled at the time of your first subscription renewal. You may check your enrollment status at any time by logging into your Norton Account.

How will I know the price and when I am being billed for my subscription renewal?

Symantec will send an email to the email address provided in your Norton Account before you will be billed (about 30 days prior). The email will contain the product, the price and approximate tax that will be billed on the date indicated. The email will also include how to cancel the renewal.

What does this transaction look like on my credit card statement?

The transaction description for different countries is provided below:  

• United States and Canada: Norton Annual Renewal 877-294-5265
• Australia: Norton Annual Renewal 1800 680 026
• New Zealand: Norton Annual Renewal 0800 174 089
• Singapore: Norton Annual Renewal 1800 720 7898
• Hong Kong: Norton Annual Renewal 852 2598 1234

• United Kingdom: Norton Annual Renewal 27616560

What if I manually renew my subscription before automatic renewal occurs?

If Symantec detects that you manually renewed your subscription prior to your scheduled automatic renewal, Symantec will not need to automatically renew your subscription for this term and you will not be billed again for this renewal. You will also receive an email informing you of the same.

What products include the Norton Auto Renewal or On-going Protection feature?

• Norton 360 Version 3.0 and Norton 360 Version 3.0 Premier Edition
• Norton 360 Version 2.0 and Norton 360 Version 2.0 Premier Edition
• Norton 360 Version 1.0
• Norton AntiVirus 2009
• Norton AntiVirus 2008
• Norton AntiVirus 2007
• Norton AntiVirus 2006
• Norton Internet Security 2009 
• Norton Internet Security 2008 
• Norton Internet Security 2007
• Norton Internet Security 2006
• Norton Personal Firewall 2006
• Norton SystemWorks 2009 Standard Edition
• Norton SystemWorks 2009 Premier Edition
• Norton SystemWorks 2008 Standard Edition
• Norton SystemWorks 2008 Premier Edition
• Norton SystemWorks 2007 Standard Edition
• Norton SystemWorks 2007 Premier Edition
• Norton SystemWorks 2006 Standard Edition
• Norton SystemWorks 2006 Premier Edition

Available Translations: