How do I register and activate Symantec Hosted Mail Security
This document is a translation from English. It is possible that updates have been made to the original English version after this document was translated and published. Symantec does not guarantee the accuracy regarding the completeness of the translation.
Symantec Hosted Mail Security requires a license file to unlock the full functionality.
To license your product, you must first register with Symantec. After registering with Symantec, a license file will be emailed to you. License files are digitally signed, so any attempts to edit a license file will result in corruption of the file and render it invalid.
Obtaining a license file
Follow the steps in this section to register with Symantec and download a license file.
You will need the following information for registration:
- Symantec Serial Number, which is printed on the Symantec Value License (Certificate).
- Contact details of your technical support contact (Network Administrator).
- Email address to receive the license key.
1. Navigate to the Licensing Portal at
http://licensing.symantec.com.
2. Log on to the Licensing Portal.
3. Click License Management.
The License Management application offers a variety of functions that enable flexible management of Symantec Entitlements and related License Keys. This application is used primarily to obtain License Keys. There are three (3) steps to get a License Key:
1. ADD an Entitlement to your portal account
2. REGISTER your Entitlement to get a License Key
3. RECEIVE your License Keys via email
For detailed steps of navigating through the Symantec License Portal, Please click "Help" located in the top right corner of the License Portal log-in screen.
Note: Symantec's licensing tool compresses or "zips" license files to make them smaller and quicker to download. These "zipped" files are not self-extracting, and require third-party software such as WinZip or PKZip to open. If you are unsure whether you need zip utility software, visit the WinZip or PKZip Web sites to download an evaluation copy. For instructions on how to download and unzip files, read the document How to zip and unzip files.
Installing the license file:
To access the Activation portal where you can begin the service activation process:
- Click the hyperlink that is provided on the last page of the registration screen. Alternately, go to the Upload Symantec License File Web site.
- Select Browse to locate the file, which has a .slf extension. The Choose File dialog box is displayed.
- Select the file and click Open. The file name populates the field.
- Select Upload File. If the file loads successfully, the Create User window is displayed.
Note: If you are returning to this page after previously uploading a Symantec License File, click "Please click here to log in and continue" and enter the user name and password that you created during the initial activation process. (See Step 1 of the Activation Process Overview below.)
You will need the following information for activation:
The following list contains information you will be required to provide during the service activation process. You will not be able to complete the process unless you provide this information.
- The DNS name or IP address of your email server (i.e. your MTA server) (see "Glossary" on page 6-1 of the Hosted Mail Security Activation Guide found online at http://enterprisesecurity.symantec.com/hosted/docs/ for more information about DNS names and IP addresses). If you do not know the IP address of your email server, you will be able to search for it based on the domain in your email address.
- An email address in your domain capable of receiving email. During activation, a test email is sent to this address to confirm that your email server is receiving email from Symantec Hosted Mail Security. The person performing the service activation process must have access to this email address.
Note: The Activation Portal uses the domain in the "Account Owner" email address to determine the domain being activated. You will be able to add more domains using Symantec Hosted Mail Security after the first domain is activated.
Activation process overview:
Perform the service activation process only once for each new account to activate the Symantec Hosted Mail Security service. You can also log out of the Activation Portal and return at a later time to complete the service activation process. Provide only the minimum information required to start your email defense filtering for the domain you designated.
There are two scenarios for the service activation process:
- A new trial or new live activation. (See "New Trial or Live Activation")
- A trial conversion (which is not expired), live renewals, or user additions. (See "Trial Conversion, Live Additions, Renewals" on page 2-6 of the Hosted Mail Security Activation Guide found online at http://enterprisesecurity.symantec.com/hosted/docs/)
As you complete the items on each window, a check mark (
) appears on the tabs at the top of the Activation Portal. You cannot complete the service activation process unless all tabs display the check mark.
Note: Changes are not saved until you click
Submit on each of the activation windows.
Once you have completed the service activation process for a specific domain, you will not be able to access the Activation Portal for that domain again. Thereafter, you will perform any administration, configuration changes (including addition of more domains), and maintenance using Symantec Hosted Mail Security.
You will see the following screens as you move through the activation process:
- Create User.This screen will ask for the Hosted Mail Security Administrator, or "Account Owner" email address. This email address must be in the domain that is being activated. Upon creation and submission of the user, an activation Wizard will appear. This Wizard will assist you in setting up your account. It also contains links to the Service Activation and Administrators Guides for further reference. The above mentioned guides are posted online at: http://enterprisesecurity.symantec.com/hosted/docs/
- Customer Information. Enter your name and company information here.
- Domain Configuration. The domain inbound and outbound mail server IP addresses are entered here.
- Successful connection message. This page will inform you that Symantec has connected to the your inbound server, and has delivered a test message to the administrator. (To the contact and email address that was listed in Step 1) The test message contains a link, and you will click on the link in order to confirm the domain configuration information that was entered. (This link will take you back to the activation page.) This link is only valid for 2 hours from the time the message is sent. If the link is not used before if expires, you must log in and repeat the first step of the activation process.
- Confirm Information. Confirm that the domain information is correct by clicking on the submit button. Changes or corrections can be made by selecting the reset button.
- Service Activation. Once the above configuration information is confirmed, a page is displayed that will inform you of the successfully completed activation process. The license term, type, start and end dates, and licensed number of users is displayed on this page. You may print this page for your records. A Management Console Log-in button is available for you to log into the Hosted Mail Security Service. You will receive another email informing you of the successful activation. This email will also contain links to the Getting Started Guide, Administrator User Documentation and the Management Console Log-in. Additional links will give instructions on how to Re-Direct MX Records, Lockdown SMTP Ports, and Configure Fail Safe Notifications.
Please click this link, if you followed above descripiton but activation is not successful.
Other related documents:
Document ID: 20051026134913960
Last Modified: 11/01/2006
Date Created: 10/26/2005
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