Question/Issue:
When you send email, you see the message "An encrypted email connection has been detected. Please see help for more information on how to send encrypted mail."
Solution:
This message happens when your Internet service provider (ISP) or internal email server uses the Secured Socket Layer (SSL) protocol. Symantec AntiVirus Corporate Edition email scanning does not scan email that is sent over the SSL protocol.
To avoid this message in the future, disable or uninstall the email scanning component in Symantec AntiVirus Corporate Edition. To learn how to uninstall the email scanning component, read the document Uninstalling the Internet Email Tools components of Symantec AntiVirus Corporate Edition. Auto-Protect still scans every incoming file as it is written to your hard drive.
Technical Information:
For more information about Symantec AntiVirus Corporate Edition email scanning, read the document for your version of Symantec AntiVirus:
Available Translations:
Document ID: 2004061108301248
Last Modified: 12/13/2006
Date Created: 06/11/2004
Operating System(s): Windows 2000, Windows XP Home, Windows XP Professional Edition, Windows XP Tablet PC, Windows 98, Windows Me, Windows NT 4.0 SP6a
Product(s): Symantec AntiVirus Corporate Edition 10.0, Symantec AntiVirus Corporate Edition 9.0, Symantec Client Security 3.0, Symantec AntiVirus 10.1, Symantec Client Security 3.1
Release(s): SAV 10.0 [All Releases], SAV 9.0 [All Releases], Symantec Client Security 3.x [All versions], Symantec AntiVirus 10.1, Symantec Client Security 3.1
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